Privacy policy
Effective Date: 1 August 2026
This Privacy Policy
This Privacy Policy outlines how Cook N Serve (hereinafter referred as "we," "us," or "our") collects, uses, shares, stores and protects your personal information when you access or shop on cooknserve.in (the "Website"). By accessing or using the Website, you agree to the practices described in this Privacy Policy.
INFORMATION WE GATHER
Automatic Data Collection
Whenever you visit our website, we automatically collect certain information about your device and browsing activity, including your browser type, IP address, approximate location derived from your IP address, time zone, cookies, pages viewed, products viewed, referral sources and how you interact with the Website. We refer to this as "Browsing Information".
We collect Browsing Information through:
Cookies and similar tracking technologies.
Server logs that record IP address, browser type, internet service provider, pages visited and timestamps.
Analytics and tracking technologies that help us understand Website usage.
Purchase Information
When you place or attempt to place an order, we collect information including your name, billing address, shipping address, email address, phone number and order details. Payments are securely processed through authorised payment providers. Cook N Serve does not store your complete debit card, credit card or UPI credentials. We refer to this information as "Transaction Information".
Throughout this Privacy Policy, "Personal Data" means both Browsing Information and Transaction Information.
HOW WE UTILIZE YOUR PERSONAL DATA
We use Transaction Information to:
Process payments and fulfil orders.
Arrange shipping and delivery through logistics partners.
Send invoices, order confirmations and order updates.
Respond to customer enquiries and provide support.
Detect fraud and maintain security.
Send promotional communications where you have consented. You may unsubscribe at any time.
We use Browsing Information to:
Improve and optimise the Website.
Analyse customer behaviour using analytics tools such as Google Analytics.
Measure the effectiveness of marketing campaigns.
Prevent fraud, abuse and other security risks.
SHARING OF PERSONAL DATA
We share Personal Data only when necessary to operate our business, including with:
Payment gateway providers.
Shipping and logistics partners for order delivery.
Website hosting and e-commerce service providers.
Analytics providers such as Google Analytics.
We may also disclose Personal Data where required by law or to protect our legal rights. We do not sell your Personal Data.
COOKIES
Most web browsers allow you to control or disable cookies. However, disabling cookies may affect certain Website features.
DATA SECURITY
We use industry-standard administrative, technical and physical safeguards, including SSL encryption, secure payment processing and restricted access, to protect your Personal Data. Although no method of transmission over the Internet is completely secure, we take reasonable steps to safeguard your information.
YOUR DATA RIGHTS
You may request access to, correction of or deletion of your Personal Data, or withdraw consent for marketing communications, by contacting us.
DATA RETENTION
We retain Transaction Information only as long as necessary for accounting, taxation, customer support, warranty and legal compliance requirements.
INTERNATIONAL TRANSFERS
If you access the Website from outside India, your information may be transferred to and processed in India.
BUSINESS TRANSFERS
If Cook N Serve is involved in a merger, acquisition or sale of assets, your Personal Data may be transferred as part of that transaction in accordance with applicable regulations in India.
AGE RESTRICTIONS
Our website is intended for individuals aged 18 years or older. We do not knowingly collect personal information from children.
POLICY UPDATES
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements in India. Any updates will be posted on this page with a revised effective date.
CONTACT INFORMATION
Cook N Serve
S.F.Road, Jalpaimore, Siliguri
District: Darjeeling, West Bengal – 734001
India
GSTIN: 19AATFC7940C1Z5Phone: +91 6297527330
Email: support@cooknserve.in